Beyond Bayou - Property Rules & Cancellation Policies

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ARRIVAL & CHECK-IN

• Valid passports required for all guests (mandatory for local authorities)

• Standard check-in: 2:00 PM | Check-out: 12:00 PM

• Entire Resort bookings: Check-in: 3:00 PM | Check-out: 11:00 AM

• Early check-in/late check-out subject to availability (fees may apply)

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GUEST RESPONSIBILITIES

• Maximum occupancy must not exceed confirmed booking numbers

• Quiet hours begin at 10:00 PM (strictly enforced)

• Guests are fully responsible for:

  • Any property damage beyond normal wear

  • Compliance with all Indonesian laws and regulations

  • Personal belongings and any owned equipment

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LIABILITY DISCLAIMER
Beyond Bayou is not responsible for:

• Loss or damage to personal property

• Events beyond our control including:

  • Travel delays or cancellations

  • Severe weather or natural disasters

  • Government actions or civil disturbances

  • Equipment or machinery failures

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EVENTS & PARTIES

• All events require prior approval

• Maximum guest count strictly enforced

• Professional coordinator required for:

  • Weddings

  • Parties exceeding booked capacity

• Music must conclude by 10:30 PM

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CANCELLATION POLICIES

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1. Cancellation:

• 3 months before: 75% refund OR 100% credit (1-year voucher)

• 2 months before: 50% refund OR 75% credit

• <1 month before: 100% non-refundable

• 10% online fee always non-refundable

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2. Modifications:

• One free change if made >3 months prior

• Subject to availability and rate differences

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To request changes or cancellations:
✉️ info@beyondsuites.com
+62 821-4574-0575 (WhatsApp only)

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We recommend comprehensive travel insurance to protect against unforeseen circumstances.

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Beyond Reservation Team